FAQs
Welcome to Pilates Girl. Below you’ll find answers to the most common questions about ordering, shipping, payments, returns, and support. If you need further assistance, our customer service team is happy to help.
1. Where do you ship?
We currently ship only within the United States. Orders placed outside the United States cannot be processed at this time.
2. Do you offer free shipping?
Yes. We offer free shipping on all orders using our Free Shipping method. There are no additional shipping or handling charges.
3. How long does order processing take?
Orders are processed within 1–3 business days.
Our order cut-off time is 6:00 PM. Orders placed after this time will be processed on the next business day.
4. How long does delivery take?
- Shipping transit time: 4–7 business days
- Total estimated delivery time: 5–10 business days
Delivery times are estimates and may vary due to carrier or external factors.
5. What are your business days and hours?
- Business Days: Monday – Friday
- Business Hours: 10:00 AM – 06:00 PM
Orders are not processed on Sundays, Mondays, or public holidays.
6. What payment methods do you accept?
We accept the following payment options:
- American Express
- Apple Pay
- Bancontact
- Klarna
- Maestro
- Mastercard
- PayPal
- Visa
All payments must be completed at checkout.
7. Is my payment information secure?
Yes. All payments are processed through secure third-party payment gateways using encrypted technology. We do not store full credit or debit card details.
8. Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact us as soon as possible. Once an order has entered processing or has been shipped, changes or cancellations may not be possible.
9. What is your return policy?
We accept returns within 30 days of delivery.
- Items must be unused, unworn, and in original condition
- If a customer places a wrong order, return shipping costs are the customer’s responsibility
- Return processing time is 7 business days after receiving the item
Please refer to our Return and Refund Policy for full details.
10. What should I do if my item arrives damaged?
If your package is damaged during delivery:
- Take clear photos of the damaged item and packaging
- Send the photos to our customer service team
Claims for damaged packages must be submitted within 7 days of the delivery date.
Without proof of damage, we cannot issue a refund, credit note, or replacement.
11. What if my order is delayed or lost?
If your order has not arrived within the estimated delivery timeframe, please contact our customer service team. We will assist you in tracking and resolving the issue with the shipping carrier.
12. How do I contact customer support?
You can reach us by phone or email during our business hours. We aim to respond to all inquiries as quickly as possible.
Contact Information
If you would like to learn more about Pilates Girl, please reach out to us:
Pilates Girl
Address: 518 Harrison Ave, Leadville, CO 80461, USA
Phone: +49 89 555 2486
Email: contact@pilates-girl.com
Business Days: Monday – Friday
Business Hours: 10:00 AM – 06:00 PM

Join us
Join our community of enthusiasts at Pilates Girl !
Together we share our love of Pilates and fitness, while guiding you on the path to wellness. Live a unique experience and start transforming your life today!
WHO AM I? AND WHY PILATES GIRL EXISTS…
I’m Ava Lively, and if you had told me a few years ago that I would be the founder of Pilates Girl, I would have laughed. Not because I didn’t believe in transformation, but because I had lost all belief in myself.
For as long as I can remember, I had struggled with my body. There were times I felt strong, and others where I barely recognized the woman staring back at me in the mirror. Life’s challenges, weight fluctuations, emotional battles, the constant pressure to look “perfect”, had taken a toll on me. I didn’t feel like myself anymore. And the worst part? I didn’t know how to fix it.
One evening, sitting with my closest friends, we shared a moment of brutal honesty. We were all tired. Tired of feeling uncomfortable in our own skin. Tired of endless gym memberships that felt more like punishment than empowerment. Tired of looking at social media and wondering if we’d ever feel that confident, that radiant, that free.
And that night, something clicked. We didn’t just want to work out. We wanted to transform. Not just physically, but mentally. We wanted a method that fit into our lives, made us feel unstoppable, and actually worked.
That’s when I discovered Pilates, but not just any Pilates. I needed something that delivered fast, undeniable results, something that fit into a busy woman’s life, something that would help me sculpt my body while rebuilding my confidence.
FROM STRUGGLE TO TRANSFORMATION: HOW PILATES GIRL WAS BORN
I spent months researching, testing, failing, and refining. I traveled, trained with the best, and experimented on myself. What started as a simple search for a solution turned into an obsession.
Then came the breakthrough.
I realized that the key to real transformation wasn’t spending hours in a gym or starving myself with unrealistic diets. It was about mastering my body efficiently, sculpting my muscles intelligently, and training with precision. Pilates had the answer, but the problem was, traditional Pilates reformers were expensive, bulky, and impractical for most women.
So, I created the PilaFit Reformer Kit, a powerful, home-friendly system designed for women like me. Women who don’t have time to waste. Women who want fast, visible results. Women who want to feel sexy, strong, and in control again.
MORE THAN A WORKOUT, A MOVEMENT
Pilates Girl isn’t just a fitness brand. It’s a movement for every woman who has ever looked in the mirror and wanted more. More confidence. More strength. More power.
With the PilaFit Kit and our 28-Day Transformation Program, I made sure that everything we offer fits into your life effortlessly.
✔ Sculpt and define your body with precise, expert-designed workouts.
✔ Burn calories faster than you ever thought possible, right from home.
✔ Master your movements, improve flexibility, and build real, lasting confidence.
✔ Feel sexier, stronger, and more in control every single day.
I built Pilates Girl for every woman who refuses to settle. For the women who know they are meant for more, who want to look in the mirror and feel proud, empowered, and beautiful.
ARE YOU READY TO BECOME THAT WOMAN?
You’re not just here to buy a product. You’re here because something inside you is telling you it’s time.
Time to take control. Time to transform. Time to step into the most powerful version of yourself.
Welcome to Pilates Girl.
This is where it all begins. Let’s do this together.
